Inbound emai action creating Incident but unable to see it on the table

Sundar akula
Tera Contributor

Hi all,

My apologies for this is a basic question I am asking. I have created on Inbound Action and when I send the email to trigger the Inbound Action the email log shows the incident is created but I am unable to see it on the Table. Attached are the screenshots. Your suggestions will be very much helpful on where I am missingInbound Action when to runInbound Action when to runEmail script for creating new recordEmail script for creating new recordEmail log showing Incident CreatedEmail log showing Incident CreatedWhen I check No incident is visibleWhen I check No incident is visiblehave configured

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Sundar akula 

you should use current.insert() to insert record in your script

Uncomment line 26

If your inbound email action condition is getting satisfied and no error in script then it should work

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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5 REPLIES 5

I  un commented line 26 and triggered the email, it is showing the incident is created. But when I search with the Incident number, there is still no record. Even the Target Field is not getting populatedTarget Field is emptyTarget Field is emptySearched with Incident Number No luckSearched with Incident Number No luckLog  shows Incident is createdLog shows Incident is created