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‎02-25-2025 07:54 AM
Hi all,
My apologies for this is a basic question I am asking. I have created on Inbound Action and when I send the email to trigger the Inbound Action the email log shows the incident is created but I am unable to see it on the Table. Attached are the screenshots. Your suggestions will be very much helpful on where I am missingInbound Action when to run
Email script for creating new record
Email log showing Incident Created
When I check No incident is visiblehave configured
Solved! Go to Solution.
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‎02-25-2025 08:05 AM
you should use current.insert() to insert record in your script
Uncomment line 26
If your inbound email action condition is getting satisfied and no error in script then it should work
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎02-25-2025 09:32 AM
I un commented line 26 and triggered the email, it is showing the incident is created. But when I search with the Incident number, there is still no record. Even the Target Field is not getting populatedTarget Field is empty
Searched with Incident Number No luck
Log shows Incident is created