Inbound emai action creating Incident but unable to see it on the table

[Sundar akula]

Hi all,

My apologies for this is a basic question I am asking. I have created on Inbound Action and when I send the email to trigger the Inbound Action the email log shows the incident is created but I am unable to see it on the Table. Attached are the screenshots. Your suggestions will be very much helpful on where I am missingInbound Action when to runEmail script for creating new recordEmail log showing Incident CreatedWhen I check No incident is visiblehave configured

[Viraj Hudlikar]

Hello @Sundar akula 

Can you cross check with incident number instead of project field also the email when it's processed there is a field called target so you can check from there also the record which is created when inbound email is processed.

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Thanks & Regards
Viraj Hudlikar.

[Sundar akula]

The Target Field is not getting populated. Any suggestionsTarget Field is emptySearched with Incident Number No luckLog shows Incident is created

[Dr Atul G- LNG]

Hi @Sundar akula 

Try to search with incident number instead of project. As you can see in logs incident number generated.

[Ankur Bawiskar · Accepted solution]

@Sundar akula 

you should use current.insert() to insert record in your script

Uncomment line 26

If your inbound email action condition is getting satisfied and no error in script then it should work

If my response helped please mark it correct and close the thread so that it benefits future readers.