Inbound email action - auto populate values in incident table from email body

[nivethika]

Hi,

How to populate fields value in incident table from email body using inbound action. once i send email with few parameters, automatically those parameter fields values should be mapped to that particular field in incident table.

example: suppose from email you send any parameter such as name of the

configuration item : Ansible 

category: Software 

assignment group: test group.

description : ansible incident test.

Thanks in advance,

Nivethika

[Ankur Bawiskar]

Hi,

then ensure the group name, CI name is correct

Regards
Ankur

[nivethika]

Thank you so much Ankur. It worked. i gave current.insert();

it got mapped in the incident table.

Thanks a lot Ankur