Inbound email action creates both incident and interaction

[John Vo1]

I created this inbound email action for an email forward to create an interaction.  But when I do that it created an incident and an interaction on a forward of an email.  I have also disabled the create incident (forward) .  Can someone take a look at my script and see if I'm missing something?

[John Vo1]

[Jaspal Singh · Accepted solution]

OOB there exists other inbound on Incident table. For instance, Update Incident (BP), etc. Filter out all inbound for incident table & check.

Alternatively, for the inbound received mail you can go to System Logs >> Emails open the email that got incident created scroll to the bottom & look for related list. You will find all inbound actions which either would have skipped, processed. Look for the one that is processed & would require some change in when to run condition.