Inbound Email Action for Closing Risk Response Task

[MU1]

Hi All,

I'm trying to create an email inbound action as per the following conditions:

A notification is sent to the Risk Owner when the Risk Response Task of Mitigation is in Review State

Table Name: (sn_risk_mitigation_task)

State = Review (5)

Desired result: when Risk Owner clicks on Close in the notification email

State = Closed Complete (3)

I have created the following script. Is this correct?

Thanks

[Community Alums]

Hi @MU1 

You can refer below link which is similar to your requirement:

https://www.servicenow.com/community/developer-forum/change-state-of-an-incident-on-click-of-a-link-... 

Please mark my answer helpful and accept as a solution if it helped 👍✔️

Thanks,
Kavita Bhojane

[Community Alums]

Hi @MU1 ,

Thank you for acknowledging my response as helpful.
If my assistance proved beneficial, please mark it as correct and close the thread to benefit future readers.

Regards,
Kavita Bhojane