Inbound Email Action in Servicenow

manju5 · ‎11-21-2023

Hi,

I have created Inbound email action.

I have enabled in both inbound and outbound email configuration.

Still I am not receiving the email from Gmail. Please help me

Thanks,
Manjunath

Dr Atul G- LNG · ‎11-22-2023

Hi @manju5

Are you trying in PDI?

If yes, then it will not work due to security constraints.

If No,

Please check the email properties Active for both.

Inbound action is Active state.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

Dr Atul G- LNG · ‎11-22-2023

Hi @manju5

Are you trying in PDI?

If yes, then it will not work due to security constraints.

If No,

Please check the email properties Active for both.

Inbound action is Active state.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

manju5 · ‎11-22-2023

Hi @Dr Atul G- LNG

Yes, I am trying in PDI. thank you for your response.

Thanks,

Manju

Dr Atul G- LNG · ‎11-22-2023

Thanks @manju5 for update.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************