Inbound Email action issue

[vamsee1]

Hi,

I have a Inbound action to approve or reject a change ticket via email and the Inbound action is on sysapproval table. When a user responds to the email to approve/reject a change (Group approvals activity) only one record gets updated to Approved and rest remain in Requested status. Can anyone let me know what could be the issue?

Thanks,
Vamsee.                                          

[vamsee1]

Hi Deepak,

The code is not working its showing the users list in the logs but doesn't populate in the approvers list.

Thanks,

Vamsee.

[Deepak Ingale1]

answer = [];

var gr = new GlideRecord('sys_user_grmember');

gr.addQuery('group','sys_id of group');

gr.query();

while(gr.next())

{

gs.log('Group member: ' + gr.user.getDisplayValue());

answer.push(gr.user.toString());

}

gs.log('GroupMembers: ' + answer);

It is working for me in 'Approval User' Activity.

[vamsee1]

Hi Deepak,

Ya it works fine in the User activity but not in Group. Not sure why.

Thanks,

Vamsee.

[Deepak Ingale1 · Accepted solution]

Hello Vamsee,

In group approval activity, your script should be;

answer = 'Group sys_id' ;

It will send approval mails to all the approvers,

Please check and confirm

[vamsee1]

Hi Deepak,

Added group id instead of user, its working fine. still have issues with the Inbound action. I am able to see the Approval record with the sysid logged in the logs. Thank you very much for your time on this.

Thanks,
Vamsee.