Inbound Email action issue

vamsee1 · ‎05-25-2015

Hi,

I have a Inbound action to approve or reject a change ticket via email and the Inbound action is on sysapproval table. When a user responds to the email to approve/reject a change (Group approvals activity) only one record gets updated to Approved and rest remain in Requested status. Can anyone let me know what could be the issue?

Thanks,
Vamsee.

Deepak Ingale1 · ‎05-28-2015

Hello Vamsee,

In group approval activity, your script should be;

answer = 'Group sys_id' ;

It will send approval mails to all the approvers,

Please check and confirm

View solution in original post

Deepak Ingale1 · ‎05-27-2015

Hi Vamsee,

If there are no duplicate email account IDs configured, then I am unable to think of other reason for failure of approval activity.

Its better to log a call with HI.

Also please keep posted about the solution they will provide.

Deepak Ingale1 · ‎05-27-2015

One thing you can do is that in the error message

unable to locate sysapproval_approver 'sys_id' for inbound action, try to find the user with sys_id provided in the error message.