Inbound email action not creating any record in the custom table

[Karishma Dubey]

Hi,

I have created inbound email action and it is not working not creating any record. Condition is i will be receiving email from lets say xyz@test.com and subject = "test". I checked logs there is no error.

[GlideFather]

@Karishma Dubey or navigate to the System Properties:

[Mark Manders]

If receiving email is inactive, no rules would be evaluated, because emails wouldn't come in at all. The issue here is simply what the logs already stated: the user is unknown and there is something custom created for that in the instance.

[GlideFather]

Condition is i will be receiving email from lets say xyz@test.com and subject = "test"

@Karishma Dubey Does a user with such an email exist in your environment? The logs says "unknown user"... so create a new user account and give them that email OR update existing user but give the email