Solved - Had to create the credentials in the global domain.
I need to create an inbound email action to process emails coming from OneView so that the incidents can be made based on the field mappings
However when I try sending through Email - the action doesn't even show in the log as processed or skipped
Have I missed something - The conditions have been set to open so it should at least show on the log
Hey Hemanth,
Apologies you are correct it doesn't skip all 45 actions - it actually executes the default OOTB Create Incident Action. I deactivated and deleted it but still, it executes it. The Email is Received.
Is this a bug on ServiceNow side? I should also mention that the instance is domain separated if that effects email actions.
Hi @Ibrahim Majad ,
Its not a ServiceNow bug, did you delete the OOT inbound action?
Possible issue: their may be other inbound action which higher order running and has stop processing checked.
>>Could you check the logs (after you deactivated the inbound), which one is running and check is condition.
>>And also in your inbound action: update the condition appropriately (something like subject line starts with or Sender)
>>OOTB Create Incident Action always runs (if its active) since order is 100 and type new email and no condition(condition matches all the time)
>>Update lower order to your inbound and narrow down the action using condition.
