inbound email action to create a request in servicenow

[developersn]

Need help to create :

An inbound email action to submit a catalog item request automatically.

Email (Subject, Body)

Catalog item(Short description, Description, Requested for)

For Requested for, it should create a user record(fill the email & User id with sender email ID) also check for duplicates(in case of replying; starts with RE: )

Thanks in advance.

[Aniket Chavan]

Hello @developersn,

Welcome and for further requirement I think you need to create new inbound email action or see if we can combine since you need to submit the request as well so you will select the table as sc_req_item and since you're second requirement is to create the user record so it's not the table which extends from task or otherwise we could have selected task table since that is the parent table, so try to create new inbound and see how both works and meet your expectations or not.

Please refer the below post and make the changes accordingly as per your requirement

Create user record via Inbound email action  

You can also refer this post post (Single inbound and multiple tables) .

Let me know your views on this and Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Regards,

Aniket