Hi Everyone,I am facing an issue with the Now Assist Skill – HRSD Email Recommendation, which is currently not working for agents. When the agent tries to use the feature, they receive the following error message:“This action is not available for you...
Hello Team,I am working on a requirement to disable the attachment upload option on the Service Portal once a Requested Item (RITM) reaches a closed state (such as Closed Complete).The expectation is that after the request is closed, users should not...
Good afternoon, I have on my Service Portal two menu items that are a scripted list.One for My Open Tickets and one for My Ticket History.Here is a snippet from one of them (we also show REQs and a custom table)var z = new GlideRecord('incident');z.a...
Hi everyone,I need some help regarding my ServiceNow Personal Developer Instance (PDI).It has been around 7 days since I requested my PDI, but I still haven't received access. I have been waiting and checking regularly, but there has been no update o...
When I saved the changes to the library, the original Data visualization was not changedThese were the steps followedDashboard was DuplicatedThe new Dashboard - One of the Data Visualization used within the dashboard - was changedThe new visualizatio...
We would like to disable the export feature from the Data Visualization in Platform Analytics.In Core-UI, we created a role and based on this export role, we were able to control the export. this was working well. We do not want all the users to expo...
We have a requirement to remove the "Delete" action from Stockroom records (alm_stockroom) in Hardware Asset Workspace so that users are not able to delete stockrooms from the workspace UI.Currently, the Delete option appears under the three-dot men...
Hello, I created a flow for a catalog item and the second line is "Ask for Approval on RITM", I submitted the catalog item and "rejected" the manager approval, but a SCTask was still created and I do not understand why. A screen shot of my flow is b...
Hi there, Currently, we are managing our agile team work with CWM tool and we have a problem with the filter on the kanban tab:"There are no fields available for filtering..."We've tried everything we can think of, but it still won't let us use the f...
Hi ServiceNow Community, There is one catalog item for asset allocation in which when the req is submitted and sc_task is created under RITM for specific group. If I change the assignment group on sc_task(manually) then i want to show assets belong t...
I created one custom table named as ORE(x_ore_custom), when i am checking record of ORE table on risk workspace list, i am seeing details tab and other related list added on ORE form, I want to add overview tab at first(before details tab). On overvi...
I have dates visible on smart assessment in corner but it only says Created 2, Due Date 20, can i add month and year also to that format?
I have a requirement to add a filter option that would allow our users to return records created on the last business day.I tried doing this by creating a Script Include to retrieve the last business day (based on a schedule) and then created a Dynam...
I'm trying to build a UI macro in the global scope that creates a db_image record from an image file input, and adds the db_image reference to a list field on the record. I've not managed to get the image content written correctly. Extract of the cli...
Can you suggest any use cases and steps where I can leverage WDF without using scripted REST API to establish this.Following is the problem statement : Whenever there is an active pipeline - A change request is suppose to be created in servicenow and...
