Hi, we have a custom form wherein we want to assign tickets based on a round robin format. Example- If there are 3 users User1, user2 and User3 then 1stticket should be assigned to User1, 2nd to user2, 3rd to user3 and then 4th again to User1 and so ...
I recently lost my PDI after receiving messages that my PDI would be released on a certain date. I was using my PDI daily. I obtained another instance and I see the same phenomena happening again. I am using my PDI five times a week but when I lo...
Hello,My PDI dev343803, running Zurich, is showing Offline, preventing me from continuing my work. The last-used time shows 4 days 19 hours, and the Upgrade release option is also disabled.Could you please clarify:Is my instance affected by ongoing m...
Has anyone ever experienced being unable to edit a script field in business rules even though the user has admin roles?This happened around 8 p.m.—suddenly, I couldn’t edit the script field, whether I was creating a new rule or editing an existing on...
Hi, I am trying to create dynamic table using Rich Text variable on catalog form, plz suggest on how to Set Rich Text (catalog variable) Value in client script? g_form.setValue() not working.
Hi everyone,I have a dashboard in Service Operations Workspace (SOW) home page with four different visualizations, and I'd like the list of records opened from each visualization to be automatically sorted by a specific field.The sort order would be ...
Hello All,I am getting an issue that I am not able to get the dot walking option in Preview record list in dashboard. Can anyone help me in this ? I was able to edit somedays before ... Regards,Tuhin
I wanted to add the font size 11pt to the available list over major incident management could someone plesase help in configuring the same
Hi Developer team, My PDI dev422148 (Australia) has been down since about 09:00 UTC on 26 Oct 2026. - The developer portal shows status Offline (sometimes "Activating Plugin..."). Refresh does not bring it back and there is no wake option.- Every URL...
NO applications will install in my PDI, immediately returning "Unable to download app package" in the UI. I dug into the system logs and found the errors in the attached log, the highlight of which is:Blocked: credentials cannot be sent to a host oth...
Hi experts We’d like our users to find CIs in Global Search, ideally for example just by typing the CI name.We linked the NLQ Genius Result (Intelligent Search for CMDB) to our search profile. "Linux servers" or "Computer ABC12345" work fine, but sea...
Hi Team, Can Anyone please provide total steps to complete ATF for Catalog Item? Till now I have used below, but I am unable to find the record. Is my Test Steps correct?
HiI’m currently working on a requirement where a specific notification needs to be sent from a designated email address (for example, no-reply@servicenow.com).To test this, I configured the email address in the From field and triggered the notificati...
My PDI dev406128 shows the banner “Your PDI is temporarily unavailable due to infrastructure maintenance” and the status has been “Refreshing Instance...” since [date/time]. The Refresh and Manage my instance buttons are disabled. Release: Australia....
Hi, Is there a way to automatically refresh the change conflict like to auto run every Thursday instead of manually refreshing it? Thank you
