Hi Experts, I’m currently working in Service Operations Workspace and would like to print a task record while acting as a fulfiller. The requirement is to generate a clean, printable version of the task record (details tabs) directly from the workspa...
Hi Experts, I’m trying to enhance my notification setup by adding MVRS (Multi-Value Record Set) details to the notification sent to assignees, specifically when a task is assigned to a group. The goal is to ensure that assignees can clearly see the r...
When the affected user reopens the INC by themselves, two "additional comments" of type "Reopened by caller with comment" one with the correct reason and one more empty comment is logged into the ticket and the notification for "Your IT Support Ticke...
Hello all, I have a cat item where users select a value in a reference field ('Access required', below). I've noticed that in the service portal, only the display value of the records they can select are displayed. In the 'native' UI, other columns c...
I noticed when I logged into my Developers portal that my instance is showing the following messages:The instance is offline. Please check again in a few minutes. Developer Instance is undergoing unscheduled maintenance. Get Notified when your PDI is...
sn_generative_ai.nsa_admin role comes with which plugin in servicenow
We have missing fields in the HR agent workspace when attempting to create a case manually. In DEV it works fine and the 'Opened for' is showing as configured in the case creation config. However in Test it is not showing anything except COE, HR Serv...
I have a knowledge base and it needs to be set to public access, where the public should be restricted to comment and rate the content . Also a banner need to be populated at the footer of the article as the content is only for the information purpos...
In the Dev instance, the update set was completed, and I accidentally clicked backout. The backout process encountered a problem that was not resolved. After that, I made update set in progress capturing some new changes. However, the original backe...
Hi guys, I saw something like: The Developer Passport Australia Release Preview is available for all developers. Do we have such sessions also for the business users? So that we could see what potentially could new upgrade bring to them?
Hello all! I'm curious to know whether anyone here has successfully managed to use an SEO script on an sp_page to add custom tags to a portal page, and if so, you'd be willing to share your experience? Background / Use Case:The organisation I'm worki...
Hihow to show my workspace under global search dropdown
Hello everyone,The Virtual Agent flow is not working in the production instance after being moved from the developer instance using an update set. Could you please review the image below to help address this issue? In the dev instance, the question "...
Hi,I have a requirement to append file number to the file name in the zip.below is code. Any leads are appreciated.UI Action:function downloadZip() { var selectedAttachments = g_list.getChecked(); // If used in list if (!selectedAttachments ...
Hello everyone,Currently users receive a notification every time a comment is left on an incident or ritm (this one is a cash register), the fact is that when mentioning a user with @Community Alums they receive the notification of the mention and th...