Inbound email action

[aditya174]

Hi, Is there any way to read the email body and create tickets dynamically without following any key-value format in the email that is sent to the instance for the ticket creation?

[AnveshKumar M]

Hi @aditya174 

You can do it if you just want to make the body as description of ticket, otherwise you can identify key words for a particular type of ticket and check for them in the body and based on % of match of keywords you can categorize the ticket and create accordingly.

I did this few times in recent days, of course the script ends with lot of conditional statements.

Please let me know if you want more help on this.

[aditya174]

Hi can you share some piece of how you used indexing and how you calculated the % as well