inbound email action

[siddharth26]

Hi,

When an email is sent to the service desk(servicedesl@example.com) i need a incident to be created using inbound email action.

could you suggest how can we do this using inbound email action.

thanks

[Amit Verma]

Hi @siddharth26 

You can even make use of a flow instead of inbound email action to create incident from an incoming email. Please follow the below steps :

1. Create a flow with trigger as Inbound Email and condition as To is servicedesl@example.com

2. Make use of Create Record action to create incident

Thanks & Regards

Amit Verma