Inbound Email Actions - How to troubleshoot record creation

[mythNOW]

Hello ServiceNow Community,

Just a general question for  inbound email actions:

I created a inbound email action that contains some scripting to help create a record in the change_request table.

I sent some test emails that fit the condition for a change_request record to generate. After checking the syslogs, I receive a log message that a change record is created.

But trying to find the record CHG0031320, the record is never found.

How would I go about finding what happened to this record?

[Dr Atul G- LNG]

Hi @mythNOW 

First n quick try to search this change number is global search and see if it come in search or not.

2nd point, sys log is information,  go back to RP and check is any mandatory information is missing which stopping for change creation?

Try to create change manually with same information which you put in Inbound Email.