email notification

[Thomas98]

Hi, 

Can someone please help me? 

I have a form to create a SAP guest account. 

following are the variables in the form. 

Request by: (reference to user table)

First Name

Last Name

Email: 

Required from (date)

Required until (date). 

Flow - Create a task to "create guest account" to sap team. 

This is where it gets tricky. Once the task is closed.. the request is closed, however  I need to send a notification to the  "email" and "requested by" 7 days before the "required until" date. 

How can this be achieved despite the request is closed? 

Scheduled job? 

I'm open for suggestions? 

[Danish Bhairag2]

Hi @Thomas98 ,

In ur flow when the tickets will be closed don't end the flow instead use an wait for condition action n add 7 days to it after which u can use notification action for sending the mail post which u can use end action n end the flow.

Thanks,

Danish

[Thomas98]

Hi Danish,

 when you say dont close the flow? Do not set the RTIM to close complete. Is that correct? 

Good Idea, but my only concern is RITM notification wont be sent out no? 

[Danish Bhairag2]

Hi @Thomas98 ,

No its upto u if u want to close the RITM u can go ahead but inorder for the flow to end it requires end node correct.

So don't use the end node just after closure of RITM.

After closure of RITM u can add wait for condition where u can specify 7 days n then after that action use notification action to send notification to relevant people.

Thanks,

Danish