Inbound email flow working when tested but not in practice

[Bidduam]

As the subject says, I've created an inbound email flow, when I test it in flow designer and manually choose a received email it fires based on the trigger and does exactly what is expected.

The issue is that obviously I want this to trigger when an email is actually received, but for whatever reason it just doesn't. It's likely that something else is running first and stopping anything else from triggering afterwards, but I can't find what that would be.

The inbound email is an approval email working on the sysapproval_approver table.

The RITM is being approved or rejected as part of the email coming in (which I want to happen), I just want other things to also trigger.

I did find the Inbound email action "Update Approval Request" and unchecked the "Stop Processing" option but the flow still isn't triggered.

Ideas?

[Ankur Bawiskar]

@Bidduam 

since you already have working inbound email action on sysapproval_approver table, any reason you are moving towards Inbound flow?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Bidduam]

They are for different things. I am not trying to do anything in the inbound flow that the inbound action is doing. I'm using the flow to get text from the email and updating the RITM

[Ankur Bawiskar]

@Bidduam 

did you try to disable that inbound email action and see if your inbound flow triggers?

[Bidduam]

And yes I've disabled the inbound email script and the flow still doesn't trigger