Inbounds are not triggered after instance upgrade to Zurich
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yesterday
Hello Community,
We are facing an issue where the inbound action is not being triggered even though all conditions are met. Also, there are no errors in the email logs during inbound email processing.
We also checked through Flow Designer, and although the inbound conditions are met, no RITMs are being created. The same inbound process is working successfully in the DEV instance. This issue started occurring in the TEST instance after upgrading to Zurich.
We have already verified the system properties, and they are the same in both instances.
Your help would be greatly appreciated.
Thanks!
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yesterday - last edited yesterday
As per this posts :https://www.servicenow.com/community/itsm-forum/inbound-action-not-triggering/td-p/556528/page/2
Can you make execution order of your Inbound Email Action to empty and try once. If does not work, revert back the change.
Refer this KB as well: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0535511
