Incident assignment group members are empty. I don't want to submit the incident record.

[dhineshkumar]

Hi Experts,

I assigned one of the incident ticket to network group and the group members are empty. When ever the assignment groups are empty. I want to restrict to submit the incident record.

Thanks in advance.

[Sumanth16 · Accepted solution]

Hi @dhineshkumar ,

Create business rule:

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here
    var grpm = new GlideAggregate('sys_user_grmember');
    grpm.addQuery('group', current.group);
    grpm.addAggregate('COUNT');
    grpm.query();
    var groupMembers = 0;

    if (grpm.getAggregate('COUNT')==0) {
		current.setAbortAction(true);
}
}
    

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[Dr Atul G- LNG]

Why not make it mandatory, and NO need to write a single line of code.