incident assignment

[tGhadage]

Hi guys,

have requirement where 

If category is test one
Subcategory is reporting
Item is ServiceNow.
Assignment group is Power test.
then ticket will get assigned to Abel Tuter or jane foster.

can anyone please help on this!!! 

thanks!!!

[Sid_Takali]

Hi @tGhadage  I would suggest you to stick to Assignment Rules. Can you share the what you tried? 

[SN_Learn]

Hi @tGhadage  ,

Please try the Assignment rule[sysrule_assignment] and define the above conditions.

Reference:

In the 'assign to' section, assign to the required user.

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[tGhadage]

here how can i add two users for the assign to.

Thanks!!!

[SN_Learn]

You can only use one user at a time in the 'assign to' section of assignment rule.

Here, you have 2 options:

1. Use 'script' section then you will be able to use both the assignee in a single assignment rule. OR

2. Insert and stay you assignment rule and change the 'assign to' user.

You can define the execution order for both the rules in order to prioritize them

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[tGhadage]

okay will be using script in assign to for two users.