Hi
Was trying to create incident in ServiceNow via the below API curl call but the incident description field is not updated for regular users, it works for admin though! There was an access control (ACL) for description which I deleted but still the description field is blank when incident is created.
Curl Call -
curl --location --request POST 'https://dev80009.service-now.com/api/now/table/incident' \
--header 'Accept: application/json' \
--header 'Content-Type: application/json' \
--header 'Authorization: Basic dGVzdDp0ZXN0' \
--header 'Cookie: BIGipServerpool_dev80009=2609075978.55360.0000; JSESSIONID=03AB5C528F99C3FE4CA1954E3EAA8747; glide_user_activity=U0N2MzpVb1RSTjJDSG9ZOEJTQnR2eWFIQ0tqNmRROFZCcVQzTTpPRWpoYm1jZVBML28vWktCT0E5Y2VYclNac0pldXpsQmpINlBLV251ZktrPQ==; glide_user_route=glide.e0bd65849cb91a6b8a16a2533b5fca6d' \
--data-raw '{"short_description":"short test","description":"test"}'
Can someone suggest what should be done here?
ACL which was deleted -
NO ACL for description -
Postman result with description blank -
Hi,
Create a new ACL on incident description field as below and your issue will be resolved.
This will allow your service account to update the incident description without any role restriction.
Now, talking about the situation where OOB ACL (which you deleted) is existing.
In that case you could have done by creating another write ACL on Incident Description field with condition as below:
Kindly mark my answer as Correct and Helpful based on the Impact.
Regards,
Alok
Make sure you have security_admin role and you elevated the security admin role to make any changes to ACL or create a new one.
