Incident field STATE read only

[martinkruml]

Hello,

I have a requirement, that specific user can edit field "state (incident.state)" on incident form. I have setup ACLs for this user, but it didn't work. I then found out, that it has Dictionary Entry Override as "read only". 

Any idea what would be the best practice on how to go around this? Can I somehow define the user in "Attributes" of the dictionary?

Thanks!

[Dr Atul G- LNG]

Hi @martinkruml 

yes it will impact every where m where the state field is used . so be careful. 

[Ankur Bawiskar · Accepted solution]

@martinkruml 

in this case you will have to remove the dictionary override for incident.state

Usually users are not allowed to edit field and it's driven by process.

You can use field level WRITE ACL and ensure only particular users can edit it with proper roles and conditions.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[martinkruml]

Thank you,

I have digged through some knowledge articles, but it seems, that this is the only way to ensure desired requirement.