incident integration

[Jack62]

Afternoon all

I have an integration with another ServiceNow instance and creating and updating does not work if I have special characters in the short description and description. The line I am adding is (!@#$%^&*()\|[]{}<>|"&'%)
µë-Ö׬¶X§{. There is nothing on the business rule or Rest message that should stop this from going to the other side. What have I done wrong, or probably what have I not added in?

Thanks

Jack

[Weird · Accepted solution]

Are you currently using setStringParamer? Have you tried using setStringParameterNoEscape for fields that can contain special characters?

[Jack62]

Could you confirm where I would set that? I have the below set in my business rule but it i still not working;

var s = new sn_ws.RESTMessageV2('incident integration', 'Create new ticket');

            s.setRequestBody(JSON.stringify(test));

            s.setStringParameterNoEscape('ticketno',ticketno);

                var response = s.execute();

           var responseBody = response.getBody();

            var httpStatus = response.getStatusCode();

            gs.log('Ensono responsebody: ' + responseBody );

        gs.log('Ensono status' + httpStatus);

[Weird]

Oh, you're using setRequestBody here. I'll assume your test variable is an object that contains the short_description and description?

I just noticed you had " and ' in your value and it might break something whne using setRequestBody.
So when setting the description or short description, you'd want to escape that.
For example:
var test = {};
test.description = incident.description.replaceAll('"', '\"');

It's a bit hard to see, but I'm using ' and " here. I surrounded " with ' and then told the script to replace " with \".
Can you give that a try? So just add .replaceAll('"', '\"'); to where ever you're setting the description/short description at.

[AshishKM]

Hi @Jack62 , 

Did u check any regEx applied on target instance for short description/description field.

-Thanks,

AshishKM