incident integration

Jack62 · ‎03-12-2024

Afternoon all

I have an integration with another ServiceNow instance and creating and updating does not work if I have special characters in the short description and description. The line I am adding is (!@#$%^&*()\|[]{}<>|"&'%)
µë-Ö×¬¶X§{. There is nothing on the business rule or Rest message that should stop this from going to the other side. What have I done wrong, or probably what have I not added in?

Thanks

Jack

Weird · ‎03-12-2024

Are you currently using setStringParamer? Have you tried using setStringParameterNoEscape for fields that can contain special characters?

View solution in original post

Jack62 · ‎03-12-2024

It is certainly ok in the target instance as they have other clients sending in tickets with the above characters

JAck

Jack62 · ‎03-12-2024

Hey Ashish, I got this working in the end. Thanks for your help. In the meantime I am having some issues sending attachments. I am getting the following in the logs. Any thoughts?

ONEiOLibrary.sendAttachment ::: Response to ONEiO call:
<!doctype html><html lang="en"><head><title>HTTP Status 401 – Unauthorized</title><style type="text/css">body {font-family:Tahoma,Arial,sans-serif;} h1, h2, h3, b {color:white;background-color:#525D76;} h1 {font-size:22px;} h2 {font-size:16px;} h3 {font-size:14px;} p {font-size:12px;} a {color:black;} .line {height:1px;background-color:#525D76;border:none;}</style></head><body><h1>HTTP Status 401 – Unauthorized</h1></body></html>

Jack62 · ‎03-12-2024

I am now having some issues with sending attachments with the below showing in the logs;

ONEiOLibrary.sendAttachment ::: Response to ONEiO call:
<!doctype html><html lang="en"><head><title>HTTP Status 401 – Unauthorized</title><style type="text/css">body {font-family:Tahoma,Arial,sans-serif;} h1, h2, h3, b {color:white;background-color:#525D76;} h1 {font-size:22px;} h2 {font-size:16px;} h3 {font-size:14px;} p {font-size:12px;} a {color:black;} .line {height:1px;background-color:#525D76;border:none;}</style></head><body><h1>HTTP Status 401 – Unauthorized</h1></body></html>

My code in my business rules is;

var parser = new JSONParser();

var parsed = parser.parse(responseBody);

var targetRec = parsed.result;

var attachmentCount = sendAttachments(current.getTableName(),

current.sys_id, targetRec.sys_id);

if (attachmentCount != "none") {

attachmentMsg = " Attachments successfully sent: " +

attachmentCount[0].toString() + ". Attachments failed to be sent: " +

attachmentCount[1].toString();

} else {

attachmentMsg = " Record had no attachments to send.";

}