Incident Lifecycle flow

santhoshbes
Kilo Contributor

‎12-25-2023 03:21 PM

Hi Team, 

 

I am new to ServiceNow, I would like to generate a report in ServiceNow to know the extract the flow of life cycle for number of incidents (Approx. 100 - 200 at a single stretch). Can anyone please help me in providing the steps to be used to create a report to find the above-mentioned requirement. 

 

Ex:

1) Open --> In Progress --> On Hold --> Resolved --> Closed

2) Open --> In Progress --> Resolved --. Closed

 

To understand and report whether the Incident has been driven as per the agreed lifecycle. 

 

Thanks in advance!!

 

Regards, 

A.R. Santhosh Kumar

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-26-2023 06:00 AM

Hi @santhoshbes 

 

Not sure I understand your problem statement or not

but here are few points

1. create a report on Incident State Metric table, which help you to get the incident passed from state.

LearnNGrowAtul_0-1703599167725.png

 

2. create report on incident table

LearnNGrowAtul_1-1703599220319.png

 

Is one of help you to select many states in one go .

 

Try this and share feedback.

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Dr. Atul G. - Learn N Grow Together
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