Incident Management // Delete option disabled

[dev_K]

Hi All,

I would like to be able to manage outages from a incident record.

Eg. in this example I would like to delete the selected outage record but the Delete option is disabled.

I cant delete the same record in the workbench neither the button DELETE is not present)

What role/permissions are required to be able to perform this action?

Thanks!

[Dr Atul G- LNG]

Hi @dev_K 

I think need Incident manager/outage manager role for this. ( Later one in must I think)

[dev_K]

I granted a user the incident manager role but this does not change anything. 

Seems there is no such role as outage manager...

[Dr Atul G- LNG]

Hi @dev_K 

https://www.servicenow.com/community/itsm-forum/how-to-delete-outage-records-from-a-related-list/m-p...

Try to delete from outage table directly.

[YogB]

Hi, you can give the user itil role to make the delete button visible. If you dont want to assign the user with itil role you can create a new ACL on the task_outage table. Also this will just delete the incident and outage mapping and it wont delete the actual outage. As the table shown in the related list is task_outage which creates a mapping between incident and outage. The outage records are stored in the cmdb_ci_outage table.