Incident number is missing on the incident card when record is being submitted by Virtual Agent

[PriyanshuVerma1]

There is a kb article around the issue i mentioned which is The incident number is missing on the incident card when the record is being submitted through a Vir...

The article says :

Cause

This happens because the custom empty value is available for the display value being set to true on the sys_db_object record for the incident table.

Resolution

By setting the display value from true to false for the custom one the incident number will be showing up in the incident card once it is being submitted.

But i am not able to figure out what is custom empty value and where it is.  Can someone help me figure out or explain the resolution

[Saurav11 · Accepted solution]

Hello,

Go to the Incident table and see the dictionary fields on the incident table. Check which fields are marked as display true. make sure only the number field is marked as true and the value will appear.

Please mark my answer as correct based on impact.

[Saurav11 · Accepted solution]

Hello,

Go to the Incident table and see the dictionary fields on the incident table. Check which fields are marked as display true. make sure only the number field is marked as true and the value will appear.

Please mark my answer as correct based on impact.

[Alex Tod1 · Accepted solution]

Hello @PriyanshuVerma1,

 Go to "Incident" table and search for "Number" field, see the picture below: 

[PriyanshuVerma1]

Thankyou Alex.