Incident number reached 9 in 7 digit

[developer18]

Hi All,

Incident number index started with 7 digit now we reached to 9****** current number INC9547829, we get around 1-2 lac in a month so in few months number will exhaust..

1. Do we have to change Number of digits from 7 to 8 ? or it will happen automatically

2. After changing to 8, is there any impact on integrations or any other configurations

3. Any other aspects we have to check.

Thanks in Advance

Regards,

Roopa

[Chandra Sekhar6]

I guess it will automatically increased to 8 digits and no impact will be there.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717052

[developer18]

Thanks for your reply Chandra,

You are saying no impact.. do u have any servicenow KB or docs which justify.. Plz dont mind ours is big organisation with  more modules implemented along with integrations 🙂

https://community.servicenow.com/community?id=community_question&sys_id=be8a418cdb6050105ed4a851ca96190a 

as per this notes.. we have to run fixscript to add 0 for all old INCs.. is that necessary 

Thanks

[Community Alums]

Hi,

Please go the system definition> tables> incident

Under control tab, you can change the prefix as well as the number from 7 to 8.

https://YOURINSTANCEID.service-now.com/sys_db_object.do?sys_id=incident&sysparm_refkey=name

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Community Alums]

Did you try this?