Incident number reached 9 in 7 digit

[developer18]

Hi All,

Incident number index started with 7 digit now we reached to 9****** current number INC9547829, we get around 1-2 lac in a month so in few months number will exhaust..

1. Do we have to change Number of digits from 7 to 8 ? or it will happen automatically

2. After changing to 8, is there any impact on integrations or any other configurations

3. Any other aspects we have to check.

Thanks in Advance

Regards,

Roopa

[Mark Roethof]

Hi there,

Agree with Chandra.

You can also easily test this in a dev/test environment. Just increase the number counter to 9999999, save, and open an new record, number 10000000 will be displayed.

If it has no impact? Can't tell about your instance. Why not? Maybe you've got some customization which is checking for a fixed length of the number, etc..

Though in theory, it should work.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[developer18]

Thanks for that Mark.

How can test whether it has impact after changing.. any specific test cases or its depends on our configurations.

Thanks

[Mark Roethof · Accepted solution]

That is really up to you.
You know what the customizations are on your instance, and if something has been done with fixed field lengths etc.. Or perhaps integrations which expect a certain number format. Or ATF tests with a certain number format. Etc..

Though just out-of-the-box etc, this should be fine. You could test ofcourse with opening new records, searching for new and existing numbers, are numbers shown correctly in mail notifications and portal widgets, etc., etc.. Though that should out-of-the-box all be fine.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[developer18]

Hi, 

we did try out above mentioned .. all working fine  except sorting .. when we sort highest number coming as INC9999999 even though INC10000000 present.

what can be done for that.

Thanks you

[Vidhi Jindal]

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717052