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10-03-2023 12:23 AM
Hi,
My scenario is- I had created new Record Producer and submitted the record (INC0010001). I added the Record Producer script to set the Assignment group. When I impersonate with another user who is not in assignment group, the record (INC0010001) need not to be displayed. Incident record (INC0010001) is only visible to assignment group members, who is in the incident table assignment group filed. Please let me know if you have any idea regarding this. Thanks
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10-03-2023 12:55 AM
In that case, you are going to need to review your ACL's.
All Read ACL's which contain some relationship to a user in a group or a group itself will need to be checked.
In condition you can add Assignment group , Is dynamic , One of my groups.
Please make sure you don't edit the ACL's related to for example the caller, watchlist etc, because you will limit the user to see and update their own records.
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10-03-2023 01:31 AM
Hi @praveen1231,
Have you gone through all other incident ACL's? Just creating a new one is not enough.
If any ACL's matches it will give access, so the OOTB ACL's, are now probably just saying, this user has itil or incident_read role, so that user can see all incidents.
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10-03-2023 01:31 AM
Hi @praveen1231,
Have you gone through all other incident ACL's? Just creating a new one is not enough.
If any ACL's matches it will give access, so the OOTB ACL's, are now probably just saying, this user has itil or incident_read role, so that user can see all incidents.
Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.
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10-03-2023 01:45 AM
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10-03-2023 01:47 AM
Hi @praveen1231,
Those look good. But keep in mind, there may be more ACL's affecting this.
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10-03-2023 02:01 AM
@Peter Bodelier but I above mentioned screen shorts couldn't work.
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10-03-2023 02:05 AM
Why wouldn't they?
As long as there are no other ACL's permitting view, this should work just fine.
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