incident record from a sys_id?

[showsid02]

How to get incident record from a sys_id in script??

[Sagar Pagar]

Hi @showsid02,

Try this sample scripts to get incident record using scripts.

var incidentRecord = new GlideRecord('incident');
incidentRecord.addEncodedQuery("sys_id=add_sys_id_here");
incidentRecord.query();
if (incidentRecord.next()) {

	gs.info(incidentRecord.getValue('number')); // get or print other fields as per need

}

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Thanks,
Sagar Pagar

[Peter Bodelier]

Or even easier, with a get:

var incidentRecord = new GlideRecord('incident');
if (incidentRecord.get('<<sys_id>>')){
    gs.info(incidentRecord.getDisplayValue());
}

[GTSNOW]

Hi,

You can fetch record from any table with following script.

var grI = new GlideRecord('incident');
grI.get('91d704f7473b61106809afb8036d43fc');//SYSID of Incident
gs.print(grI.number);

Try this in Background script. It will work.

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[Peter Bodelier]

Hi @GTSNOW,

You should never use a get without an if.
It makes sense to not do it in this case, because you probably already know this sys_id exists, however it can be taken as an example in an automated script, where it may not be the case there always is a valid sys_id which will lead to unintended results.