incident record from a sys_id?

showsid02
Tera Contributor

How to get incident record from a sys_id in script??

6 REPLIES 6

Yes, make sense.

Harish Bainsla
Kilo Patron
Kilo Patron

var incidentSysId = 'your_incident_sys_id';

var gr = new GlideRecord('incident');
if (gr.get(incidentSysId)) {

var incidentNumber = gr.getValue('number');
var shortDescription = gr.getValue('short_description');
gs.info('Incident Number: ' + incidentNumber);
gs.info('Short Description: ' + shortDescription);
} else {
gs.info('Incident not found.');
}