Incident record producer to also create a request

Sam Ogden · ‎11-17-2017

Hi All,

I've recently created a record producer to sit on one of our portals to create incidents. We now have a scenario where we want the user to fill in one form that would create an incident and request at the same time with some of the variables on the form populating details on the incident ticket and other variables on the form populating details on the incident. Is this possible and what is the best process to achieve this?

Thanks

Sam

Chuck Tomasi · ‎11-17-2017

Hi Sam,

You could do this in script field to create your request. I recommend using the cart API to create the RITM and subsequent REQ. The variables are all yours using producer.variablename to get at them.

For your reference: https://developer.servicenow.com/app.do#!/api_doc?v=jakarta&id=c_CartJSScoped

View solution in original post

Sam Ogden · ‎11-17-2017

Cheers for this Chuck.