Incident resolve button

[joshmorris]

In the SOW when viewing an incident there is the resolve button which when clicked brings up the modal for resolution. How do I go about setting this same thing up but for sc_request?

[Ankur Bawiskar · Accepted solution]

@joshmorris 

I don't think you should alter the OOTB process.

I suggest to stick to OOTB process.

If you still require then check the OOTB code for Resolve button and implement something similar for sc_request table

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@joshmorris 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@joshmorris 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.