Notification only sent when a certain person submits a contract

[joshmorris]

When I submit a contract for review an email gets sent to the approver saying that you need to approve it as shown below

But when a colleague submits a contract for review with the exact same approver no email is triggered?

Can anyone explain why?

[New Developer_S]

@joshmorris,
possible causes would be,
1.conditions in the notification.
2.Roles of both users.

3.Business rule / flow logic. You can check these.

Please mark my answer as helpful if it resolves your issue.

[joshmorris]

Issue is I dont know where the notification is stored to check

[New Developer_S]

@joshmorris,

please check here --All > System Notification > Email > Notifications.

below link will help you more. 

https://www.servicenow.com/docs/bundle/washingtondc-platform-administration/page/administer/notifica...

[joshmorris]

The only one in the contract table is this one which isnt it