Incident set Active to False when Resolved

[Katie A]

Incident Resolved still showing as Active

Hello, how can I set Incidents to Active = false automatically when the State changes to Resolved?

I tried adding the closed_state attributes in the Task dictionary override on the State column but is not working.

close_states=6;7,default_close_state=7,default_work_state=2

Incidents are still Active even after they are Resolved.

[Kalaiarasan Pus]

You could always add a before update business rule on the table if the closed_state attribute doesn't work.

[Michael Fry1]

You know that's Best Practice that they should be Active when State is Resolved for period based on your auto-close settings: Best Practice - Incident Resolution Workflow

[ChiranjeeviR]

Hi @Katie A ,

you can follow these steps to mark change inactive when resolved

just change the table to incident

step1: 

step2: 

Thanks and Regards,

Chiranjeevi🇮🇳

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