Incident should create based on outlook subject

[Purushotham Ga2]

HI Experts,

In Outlook, find subject is "[EXTERNAL]We detected synchronization errors in your directory" then in Incident should create and assigned to particular group in servicenow so could you please assist me on this.

and it suppose to trigger from "Microsoft Security"

[Najmuddin Mohd]

Hello @Purushotham Ga2 ,
Create a user with "Microsoft Security" and give it the associated email address of the Microsoft security.

Navigate to System Policy > Email > Inbound Actions.

Create a record with Conditions, in When to run

Subject | is | <Your Subject>
User ID | is | Microsoft Security

and In Actions, define the Assignment Group.


If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.

[Purushotham Ga2]

@Najmuddin Mohd --Thanks for the assistance

From: Microsoft Security <MSSecurity-noreply@microsoft.com>

getting mail from the above id and it will send to particular user(abc).

please assist me  

[Najmuddin Mohd]

Hello @Purushotham Ga2 ,
Then a forwarding rule must be written by the user(abc) to send it to ServiceNow user account.

Regards,
Najmuddin.