incident_SLA list security constraints

Uncle Rob
Kilo Patron

‎01-30-2018 08:34 AM

I'm getting a weird issue that I can't duplicate on a private dev instance.   ITIL user clicking on a dashboard widget that opens a list of Incident_SLA records.   They get the "Security constraints" error.   Same error if they try to go directly to incident_sla via url.

So I turn on security debugging and.... nothing.   Just line after line of...

find_real_file.png

But no failures logged for read on incident_sla.

Meanwhile on private dev instance, itil user accesses it just fine.

Preview file
59 KB
0 Helpfuls
  • 1,159 Views
12 REPLIES 12

Deepak Ingale1
Mega Sage
In response to Uncle Rob

‎01-30-2018 09:40 AM

find_real_file.png



What error message you are gettting? is it number of rows removed from security constraint or the one like above what I am getting.


st to inform, I have created incident_read ACL and resticted access to ADMIN role , then impersonated with ITIL user and got this error.


Preview file
244 KB
0 Helpfuls

Uncle Rob
Kilo Patron
In response to Deepak Ingale1

‎01-30-2018 09:44 AM

find_real_file.png


Preview file
5 KB
0 Helpfuls

Deepak Ingale1
Mega Sage
In response to Uncle Rob

‎01-30-2018 09:50 AM

Hmmm, so you might have existing incident_sla READ ACL on your instance which is denying access to ITIL users or there must be something to do with ACL of type ui_page , might be * UI_PAGE or incident ACL of type UI Page or task_sla ACL of type UI_page or incident_sla ACL of type UI Page