Incident Standard Ticket Actions widget Help

[Betty9]

when I submit an incident in service portal, there is a 'Resolve' Action, when I clicked Resolve, the State changed to Resolved, I want to make this 'Resolve' Action can clicked only when State is In progress. What should I do? Thank you!

 

[Luke Van Epen · Accepted solution]

You need to modify the widget Incident Standard Ticket Actions

There is a data.canResolve flag there in the server code, which you can edit to add your condition such as when incidentGr.state == 2; //or whatever your WIP state is

[Betty9]

It worked, Thank you!