Incident task creation

[Ketan Pandey]

Could you please suggest hoe to create a plan incident and incident task via script 

[vermaamit16 · Accepted solution]

Hi @Ketan Pandey 

Below script will work to create a new incident and associate an incident task to it :

var inc = new GlideRecord('incident'); 
inc.initialize(); 
inc.short_description = 'Test Inc'; 
var inc_sys = inc.insert();
var incTask = new GlideRecord('incident_task'); 
incTask.initialize(); 
incTask.short_description = 'Test Inc Task'; 
incTask.parent = inc_sys;
incTask.incident = inc_sys;
incTask.insert();

Thanks & Regards

Amit Verma

[Tai Vu]

Hi @Ketan Pandey 

What is your business use case to create Incident Task using script?

Cheers,

Tai Vu

[Pravershi]

Hi @Ketan Pandey ,
You can use this script

var gr = new GlideRecord('incident');
gr.initialize(); 
//gr.description = 'Testing'; 
//specify all details you want to fill in incident form using gr.field_name = 'value you want to insert';
gr.insert();

[Dr Atul G- LNG]

Hi @Ketan Pandey 

I respect  the decision , but I am not in favour to use script if work can be done in LOW CODE / NO CODE. You can do via Flow designer