Incidents created from Slack

[Susan Sellmeye1]

How can I identify Incidents that are created from the Slack integration 'ServiceNow for Slack'?

I have a need to flag and modify these Incidents

Thank you

[Rajesh Chopade1]

Hi Susan,

You must have service account/BOT user for this integration, you can just add filter in 'incident' list view.

i.e. incident 'created_by' = 'service account'

Thank you

Rajesh.

[Susan Sellmeye1]

Hi @Rajesh Chopade1,

I've created this filter but the 'Created by' is listed as the user that created the Incident from Slack. 

Any other ideas?

Thank you,

Susan

[Rajesh Chopade1]

hi @Susan Sellmeye1 

On incident you might be have reference number of Slack, you can apply filter accordingly.

[Su522]

Hi @Rajesh Chopade1 

I don't have a Reference ID available to filter by on Incidents.

How can I set that up? 

What table would that be?

Thank you,

Susan