Incidents paused for x # of days with no activity
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04-24-2024 07:59 AM
Vancouver Patch 8
Is it possible to create a report showing incidents paused for, let's say 60 days, with no activity? How can I tell the last time an incident was updated by a user (i.e., exclude updates by system)?
That is, I need to generate a list of paused incidents that haven't been updated for more than 60 days excluding updates by system.
Thank you
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04-24-2024 09:51 AM
@mah1 Please have a look on this
https://www.servicenow.com/community/developer-forum/track-user-updates-over-an-incident/m-p/2017938
Note: You shouldn't report on 'sys_audit'.
Please mark this as helpful and accept it as a solution if this resolves your query.
Thanks,
Sujatha V.M.
Sujatha V.M.