Incidents paused for x # of days with no activity

mah1
Kilo Sage

Vancouver Patch 8

 

Is it possible to create a report showing incidents paused for, let's say 60 days, with no activity? How can I tell the last time an incident was updated by a user (i.e., exclude updates by system)?

 

That is, I need to generate a list of paused incidents that haven't been updated for more than 60 days excluding updates by system.

 

Thank you

5 REPLIES 5

@mah1 Please have a look on this 

 

https://www.servicenow.com/community/developer-forum/track-user-updates-over-an-incident/m-p/2017938

 

Note: You shouldn't report on 'sys_audit'. 

 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.