Increase height of Description field in case table

mskumaran · ‎08-17-2023

Hi All,

I would like to increase the height of Description field (Type: HTML) in Case table.

The height should be increased in both record view and workspace(Configurable workspace).

manjusha_ · ‎08-17-2023

Check below links-

Thanks,

Manjusha

mskumaran · ‎08-21-2023

Thanks for the reply.

I verified the links provided, and tried the options but its not working.

The first link deals with the font size and the second link increases all the multi line fields.

I want the height of description field in case table to be increased and it should reflect in the configurable workspace.

Thanks,

MSKumaran

jmadden90 · ‎03-31-2025

I got an answer from now support on this.
For static resizing of the field:

About this task

HTML field height is configured per HTML field.

Procedure

Navigate to a record with an HTML-type field that you want to change.
For example, select an incident, problem, or knowledge record.
Right-click the field label (for example, Article body) and select Configure Dictionary.
In the Related Links section, select Advanced View.
In the Attributes field, enter editor.height=X, where X is the desired height.
For example, editor.height=250
Note: HTML fields can range from 72 to 2000. HTML fields are by default 64.

For dynamic resizing of the field:

Navigate to All > System Properties > All Properties
In the search bar, enter glide.ui.html.editor.v5.enabled_plugins and select the property.
In the value field, add autoresize. (single space then type in)
Select Update.
The autoresize plugin is active.
Navigate to a record with an HTML-type field that you want to change. For example, select an incident, problem, or knowledge record.
Right-click the field label (for example, Article body) and select Configure Dictionary.
In the Related Links section, select Advanced View.
In the Attributes field, enter editor.plugin=autoresize