Service Portal custom url

[Thiago_Pereira]

Hello!

I have a project requirement to check if it is possible to make the portal URL more user-friendly.

Currently the URL is:
https://instancename.service-now.com/portal_name?id=ticket&table=x_mdd_service_case&sys_id=987654352...

The client wants it to be:
https://pdspdetrandev.service-now.com/portal_name/service_name

Is it possible?

Thanks

[Dr Atul G- LNG]

Hi @Thiago_Pereira 

You can do the custom URL:

https://www.servicenow.com/docs/bundle/yokohama-platform-security/page/integrate/authentication/task...

Regarding Service name :

https://www.servicenow.com/community/knowledge-managers/why-are-we-still-using-sys-id-s-on-urls/m-p/...

https://www.servicenow.com/community/csm-forum/build-url-without-sys-id/m-p/390936

[Thiago_Pereira]

Hi AG!

I think I don't explained my problem properly

I need that when I type in the browser the URL
https://instancename.service-now.com/portal_name/service_name

the page loaded is
https://instancename.service-now.com/portal_name?id=ticket&table=x_mdd_service_case&sys_id=987654352

but the URL cannot be changed.

[Dr Atul G- LNG]

Hi @Thiago_Pereira 

https://instancename.service-now.com/portal_name?id=ticket&table=x_mdd_service_case&sys_id=987654352

Atul: This is expected behaviour of SN, if you enter name it will pass as Sys id. 

[Robert H]

Hello @Thiago_Pereira ,

The short answer is: no, not possible.

Regards,

Robert