Hi there,
Since our San Diego upgrade from Quebec release, the "Work Notes[work_notes]" and "Customer Communication [comments]" have appeared down-sized under Activity tab, I am trying to increase the textarea height to hopefully set to 3 rows, however, this has not been a straightforward process to me, and the followings are what I have tried and hopefully to get some advice
1) Since upgrading to San Diesgo, the two textarea fields are down-sized with one single line instead of multi-line (e.g Row=3)
2) I've tried to adjust Field Style (task.work_notes), but it does not seek to take effect.
3) I've also tried to increase the field length (work_notes) from 4,000 to 8,000, but this again does not increase it height
4) By community and ServiceNow Doc references, I've also tried to adjust a few sys_property records with no luck.
5) This finding seems more promising and yet this impacts the "Activity" tab layout
If I remove "Activities(filtered)" (Formatter) from Form Layout (under Activity section), both fields appear in multi-lines?
After removing "Activities (filtered)" and Save ->
By a Community post at Textarea Size need to increase for Change - Developer Community - Question - ServiceNow Community, a DOM manipulation may be a potential, but this is what I am trying to avoid for a future upgrade and robust build design
"var x = $("change_request.description"); //any field
x.style.height ="350px"; // any pixels"
If you have any advice that could increase the height of both fields, it would be greatly appreciated.
Thank you in advance.
George
