Developer

How to read and send the attachment record data from SAP TO ServiceNow?

Hi, I have a requirement where I have to create an integration between servicenow FREQ record with an excel attachment & all fields of the excel attachment file should map with SAP finance(R2R)record.How I can achieve this requirement?Please share an...

Question

Description on a catalog item on the service portal

Hello,The screen shot below is of the description on a form in the service portal. I want the entire wording to be on one line or to put the link on the second line. I do not know how to achieve this. The text has to be verdana, bold, 14 point fon...

Question

ServiceNow PDI Reclamation Rules: Avoid Losing Access

Your ServiceNow Personal Developer Instance can be reclaimed if it is old enough and you have not logged in directly within the required time. Since July 11, 2026, ServiceNow has begun applying its updated PDI reclamation policy to inactive instances...

Article

Update OT Change Request Incident Label

Hello,In service now, in the Industrial Workspace, for OT change requests, I have to update the wording from "Operational Technology Incidents" to "Incidents Caused by Change." There is a screen shot below of where I need to make the change. I thou...

Question

Intermittent "Not authorized to send email" Error While Using Default Email Module

Users are experiencing an "Not authorized to send email" error when using the out-of-the-box Classic Email option in ServiceNow.As a workaround, if the user closes the email popup, refreshes the page, and then tries to send the email again, it works ...

Question

Luxlab - oauth auth not working

I am trying to connect to an instance that has MFA enabled so basic auth will not work so I try Oauth instead but I get thgis error message:unauthorized_client: The client credentials provided (those of the service you are using) are either not valid...

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Servicenow-missing records issue

By using ServiceNow Table API to pull data from ServiceNow There appear to be record differentials between data pulls that are not explained by new records coming in or existing ones being updated

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More Options (...) not showing.

for some user More options(...) visible as shown in image inside some options on a record form for some users More options not visible instead icons are directly showing on header on a form how we can restore to display as per OOB box

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Link in the Email should redirect ITIL user to native UI page and non itil users to Service Portal

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Custom app to create a follow-up ticket when any survey question receives a rating below 3

Hi Community,I am looking to build a custom application in ServiceNow that automatically creates a follow-up ticket when any rating question in a submitted survey receives a score below 3.We currently have multiple surveys with different questions. T...

Question

Best approach for capturing changes during Field Service Mobile development

We are looking to rebuild out Field Service Mobile implementation as it was developed 6 years ago and is heavily customised and inconsistently built. Our plan is to completely reinstall it fresh out of the box and introduce only minimum customisation...

Question

Duplicate Task SLA records created for same Incident and SLA Definition causing incorrect SLA breach

Hi Everyone, We are currently investigating an issue where multiple Task SLA records are being attached to the same Incident for the same SLA Definition. Examples observed:- Some incidents have 2 identical Task SLA records attached.- Some incidents h...

Question

My custom table is not embedded in my application update set

Hello,I created an application in ServiceNow Studio and I want to save locally this application.I use "Publish to update set" but the table is not recorded in the update set.So when I try to import to another instance , I get errors about columns bec...

Question

Configure Hardware Asset Workspace

Where would I go to configure the Hardware Asset Workspace ---> Stockroom tabs. I want to add 'Hardware' tab to the Stockroom page.

Question

Resolved! Deactivate and Activate the Record Producer between the Date range

Hi All, I have a requirement that I need to make the Record Producer Active from Nov 1st and Deactivate the RP on Nov 19th. Do I need to any scheduled script here or any option is available to make the record producer active and inactive between the ...

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