Information of "sys_display.cc_block" field in URL of transaction logs of "email_client_template.do"

[Yong Zeng Lee]

Hi guys,

Is there any official documentation on this particular "sys_display.cc_block" field?

I notice this field that's showing in the URL of the transaction logs of an "email_client_template.do" entry while debugging an issue that a customer faces when using the "Compose Email" function in ServiceNow. And I cant seem to replicate and populate this field using the "Compose Email" function while debugging. Please kindly share you knowledge on this particular field if any. Thanks!

[Oya Orhan]

Hi @Yong Zeng Lee ,

In the context of ServiceNow, "sys_display" is often used as part of field references when working with URL parameters. Specifically, it is used to display the display value of a reference field rather than the actual sys_id.

When you want to display the human-readable value of a reference field in a URL or a script, you use "sys_display" as part of the field name.

Here's a basic example:

Let's say you have an incident record with a reference field "assigned_to" that references the User table. The field name is "assigned_to," and to display the name of the assigned user in a URL, you would use "sys_display.assigned_to" in the URL.

Example URL:

https://your-instance.service-now.com/nav_to.do?uri=incident.do?sys_id=123&sys_display.assigned_to=J... Doe
In this example, "John Doe" is the display value of the user assigned to the incident.

You customer probably has an email client template, which you don't have. And the issue is related with this template. You can see the template by searching  "email Client Template" in the navigation menu.

Please hit thumbs up and mark my response as correct if that helps.

Regards,

Oya