insert/edit video option missing in workspace?

[Kiddy]

Hi 

Not able to view insert/edit video on article body in service operations workspace

[Alex Tod1]

Hi @Kiddy,

  This article might help you, https://www.servicenow.com/community/now-platform-blog/how-to-add-a-video-to-a-knowledge-article/ba...

  Also if you can add a video in ui platform, you should be able to in sow too.

[Kiddy]

Hi @Alex Tod1 

Just now i seen a problem on it but couldnt access 

PRB1423406

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1221604

above article which is shared ,Is this feasiible in Workspaces?

[Alex Tod1]

I think is not, don't you have the option to actually add a link to your video? (you can upload video to an external platform like sharepoint) and you can solve this much easier.

[Fevzi Yerlikaya]

I've run into a similar issue before; one thing to remember is that specific operating systems might not support inserting files directly into an article body, which could be a limitation.

You should also check if the video file you're trying to insert/edit is too large, as resizing it could help. I've been using the Movavi app, and it worked well for me in this regard.

If you need more platforms, you should check this article: https://www.movavi.com/learning-portal/free-video-editing-software-for-mac.html