List edit in related list on boolean field not working

[wazir]

Hi,

In a related list, when I double-click a boolean (true/false) field to it, the display is blank and the choices do not show up.  As  you can see the options display value is not set, which explains why it does not show up. Seems like a SN bug. How to fix this?

[Tony Chatfield1]

Hi, is this an OOB table\field?
If custom, did you add the field with a default value?
Have you checked your ACL's to see if there is any ACL preventing read access?
ACL debugging tools (servicenow.com)

[wazir]

Thank you Tony for the reply. I did check the ACLs but could not find any that prevented read access. This is not an OOB table. I did notice that those do work on the OOB tables but not on our custom tables. 

[Tony Chatfield1]

Unfortunately with no clear details of your custom table configuration or debugging details, it is not really  possible to evaluate your issue further .But I think it very unlikely that it is an SNC bug as there are liberally 100,00's of custom table true\false fields out there, and I have never seen or heard of this being a problem.

Is the field configured as a true\false data type, or is it a choice list?
Can you find\share the sys_update_xml (Customer update) records for the field creation, and any updates.

[wazir]

It is a true/false data type. We have a couple of dozen custom tables and it does not work properly on any of them. If I add a new true/false column to a table, it will have the same problem.  

However, if I create a new table with true/false columns, it works fine.