Instance IP Address

[Mason5]

Hi Community,

I was trying to know, if Servicenow instance IP address is changed, will it impact existing integrations and user access via SSO in Servicenow?

Thanks in Advance!

Regards,

MK

[Aman Kumar S]

You can follow below SN support article:

IP address information - Access and Integration

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

[Mark Manders]

This will only have impact if best practice wasn't used when setting up any kind of integration/access/firewall rules. If the IP is hard coded in an integration, it should be changed there as well. I've supported tens of customers on their IP changes and never have I encountered any issues, but you should check with the teams and partners you integrate with, to make sure.

If my answer helped you in any way, please then mark it as helpful.

Mark

[Tushar Walveka2]

ServiceNow has created an automated workflow for customers and partners to obtain IP and datacenter information about the instances they manage at any time. Checkout below support KB
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538621